|Bellow you will see our FAQ (Frequently Asked Questions). This page can help you with the most common questions about GoHouse.
Why book with GoHouse?
What are the steps of the booking process?
How can I certify that the apartment is exactly as the photos?
How can I know the availability of the property? Where is the apartment actually located?
What does the apartment offer?
And if I have any problem with the apartment. Will GoHouse help me out?
Can I negotiate the booking price?
I am on your site site and certain property says accommodates 4 people, can I have a 5th person, could you negotiate that?
Do you charge a secutity deposit? What is the GoHouse Warranty?
I live abroad and would like to book one of your apartments; can I send you a wire transfer?
I am staying for a long period; do you offer a cleaning service?
Does the apartment have Internet/Wi-Fi?
Is the electricity and gas included in the final price?
Check in and Check out:
What is the check in and check out time?Can it be during the overnight?
How do I collect the keys and where do I meet you? Do you have a transfer service?
At the property:
What is the voltage in Rio de Janeiro?
Do I have to take towels and sheets?
Will it be a safe on the apartment?
Can I smoke in the apartment?
Q: Why book with GoHouse?
A: GoHouse is a professional rental agency which currently manages over 300 exclusive apartments. 93% of our customers rate our service as four to five stars.
Q: What are the steps of the booking process?
1. Search on our page the properties by location and size.
2. Select the desired dates of check in and check out to get a quote.
3. Certify on the property page that it has the desired amenities and location. Have a question? Send us a message and we will contact you as soon as possible.
4. Pay 50% of the booking value to confirm the reservation.
5. You will receive a booking confirmation email containing our office address to get the keys.
7. One of our operation agents will be at our office waiting for you . A contract will be signed at this moment (click here to read it). Important: we do not accept cash payments.
8. On the check out date please leave the keys inside and close the doors. Our houskeepers will arrive near soon.
9. The gas and power consumption will be charged just for bookings with lenght of stay longer than 10 nights, by e-mail after your check out.
Q: How can I certify that the apartment is exactly as the photos?
A: All GoHouse properties were visited recently and have pictures with no Photoshop.
Q:How can I know the availability of the property?
A:The availability can be seen in each property webpage. The white dates are available and the grey ones are unavailable.
Q: Where is the apartment actually located?
A: We only provide the exact address once the reservation is completed due to the privacy of our properties owners. We highly suggest you to take advantage of the tool maps and zoom in, the green arrow will have the location there.
Q: What does the apartment offer?
A: All the apartment amenities are listed under amenities. If a specific amenity is not mentioned at the property page please consider the property does not have it.
Q: And if I have any problem with the apartment. Will GoHouse help me out?
A: At your confirmation at the bottom of the page we list all the numbers where we can assist you 7 days a week.
Q:Can I negotiate the booking price?
A:For promotions, please access our specials page. Bookings that have more than 15 days or 1 month are automatically with the special price calculated in every property webpage.
Q: I am on your site site and certain property says accommodates 4 people, can I have a 5th person, could you negotiate that?
A: Due to quality control and because we value your comfort the number of guests display will not be altered nor negotiated. And if in the day of the check-in you do show up with the extra person, the check-in will not be concluded.
Q:Do you charge a secutity deposit?
A:We don’t charge a security deposit anymore at the check in. We just ask a credit card number upon check in which is used in case of any damage in the property.
Q:I live abroad and would like to book one of your apartments; can I send you a wire transfer?
A:At this time we do not accept wire transfers, we do accept credit cards. Please make an online booking.
Q:I am staying for a long period; do you offer a cleaning service?
A:Yes we do, please ask your booking agent.
Q:Does the apartment have Internet/Wi-Fi?
A:Although we do know that Internet is no longer a privilege and yes a necessity NOT all apartments offer them. Once again it will have this information under amenities tab at the property website page.
Q:Is the electricity and gas included in the final price?
A:No, electricity and gas consumption is charged only for bookings with lenght of stay longer than 10 night. The charge is done by email after check out.
Check in and Check out
Q: What is the check in and check out time? Can it be during the overnight?
A: Check-in is from 3pm to 1h30am from Monday to Saturday and from 3pm to 6pm on Sundays and happens at one of our stores. Check out happens at the property up to 11am.
Q:How do I collect the keys and where do I meet you?
A:The check in happens at GoHouse stores. Please note the address at your booking confirmation email.
Important: only the person in charge of the booking will be allowed to check in.
Q:Do you have a transfer service?
A:We do offer a service from a third-party company. If you have interest please send a message to rour guest service tieam once you reservation is confirmed.
At the property.
Q:What is the voltage of properties in Brazil?
A:99% of our properties in Brasil operates under the 110-120v.
Q:Do I have to take towels and sheets?
A:No, you don’t have to; we offer a set for you.
Q:Will it be a safe on the apartment?
A:Typically no, but some properties may have them. Please check the property amenities page.
Q: Can I smoke in the apartment?
We hope you enjoy your stay with GoHouse!